Contact Us
Have any questions or concerns ? We’re always ready to help! Call us 7am - 9pm (Pacific) at 805-804-5442 or send us an email using the form below
FAQ
How long will it take to get my order?
While we don't have drones to drop your dress within the hour, we do want you to get your goodies as quickly as possible. We typically pack and ship each order within 24hours. We do not ship on weekends and Holidays. The transit time will be determined by your shipping selection. All packages ship from beautiful Ventura County on the West Coast.
For USPS tracking click here.
What are your delivery options?
Most orders ship Via USPS Priority.
Do you accept consignments?
We currently buy/trade items by appointment only. Follow us on Instagram and Facebook for buying events, or sign up for our newsletter and we'll keep you posted on how you can ship your items in.
Do you provide International delivery?
We currently ship everywhere here in the US, as well as to Canada and the US Virgin Islands.
What is your returns policy?
We want you to be super-duper happy with everything you get from Red! If it turns out that what you received is not what you expected, please review our full Return Policy so we can take care of you.
How do I return an item?
If you are not happy with any item you receive from RED, please contact us immediately. We will work with you to make it right.
We do ask that you notify us within 14 days of receipt, and it is returned in the same conditioned it was shipped. In order to maintain our incredibly low prices, we do require you to pay for return shipping.
Please review our full Return Policy prior to sending your item back.
All the Other Stuff
Please review the Terms & Conditions for all the legal, technical, and other stuff you may need to know.
Please let us know if you have any questions.
Privacy:
Any personal information you provide to Red will only be used to notify you of our news, services and activities. Red will hold the information securely and will not disclose it except for this purpose or when required by law. You have the right to inspect and update your details at any time. Please read our "Privacy Policy" for more information.
Red tries to ensure that the information in this website is accurate and current, but does not accept liability for any error or omission.
If you do not wish to hear from us any longer, please email us at Contact Us
Site Contents:
You should assume everything you see, hear, or otherwise receive from or on the Site (the "Contents") is copyright, trademark, trade dress or other intellectual property owned and/or licensed by Red. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, the Site as a whole and any other materials at the Site.
You may use or download the Contents solely for your personal, non-commercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of export laws is strictly prohibited.
No material from www.shopatred.com may be reproduced or distributed in any media without
Return Policy
Returns accepted within 14 days of delivery for a full refund. Items MUST have original tags attached and original receipt (no exceptions). We allow a maximum of 3 returns within 3 months.
We accept returns for online store purchases 2 ways:
-
Simply bring the item(s) into our store and specify you are returning an item purchased Online.
-
Via Mail. Submit a return request. Buyer pays return shipping costs unless the return is a result of our error (for example, if you received an incorrect item).
Please Note: Refunds will ONLY be issued on the ticketed price of the item (minus any discounts or coupons applied at checkout). Item fees are applied to online items to cover shipping and handling charges and items fees WILL NOT be refunded.
written permission (which includes email) from Red.
Product Information:
We have tried to accurately display the colors of our products on the Site. However, the colors you see will depend on your monitor and its settings. We cannot guarantee that your monitor displays will be accurate.
Disclaimer:
Your use of the Site is at your own risk. RED PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE "AS IS" WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
RED SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY.
Indemnification :
You agree to defend, indemnify and hold Red harmless from and against any claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions.
Miscellaneous:
Unless otherwise specified, Red displays this Site and the Contents solely to market and promote Red’s products and services in The United States. Red controls and operates this Site from its offices in Pennsylvania, United States.
These Terms shall be construed according to US law, without regard to conflicts of laws. Any disputes arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the courts of The United States. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.
These Terms are the entire agreement between you and Red relating to the Site or its Contents.
Termination : If Red believes you have failed to comply with these Terms, or for any other or no reason, Red may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.
If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at Contact Us